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Holkham Estate issues fresh apology to Tom Jones fans and vows to find a ‘fair and appropriate remedy’

PUBLISHED: 09:14 29 July 2017 | UPDATED: 15:48 29 July 2017

Tom Jones performing on stage at Holkham Hall. Picture: D Kirkham/Valley Music

Tom Jones performing on stage at Holkham Hall. Picture: D Kirkham/Valley Music

Valley Music

The Holkham Estate has issued a fresh apology after being inundated with complaints from angry Tom Jones fans and promised to find a “fair and appropriate remedy” to those with a genuine grievance.

The queues on the way to the Tom Jones concert at Holkham Hall. Picture: Colin MurphyThe queues on the way to the Tom Jones concert at Holkham Hall. Picture: Colin Murphy

The estate has also given people until Tuesday, August 1 to register their complaints.

We have reported how concert-goers experienced problems with traffic that left some stuck on gridlocked roads for up to four hours.

There was an accident near the estate on the night, but many blamed the traffic management and the decision to hold the concert on the same day as the Holkham County Fair, one of Norfolk’s most popular family events.

Tom Jones’ appearance, on July 23, was delayed by 15 minutes but some people missed the start of the show and other became so frustrated they turned around and headed home.

Holkham Hall. Picture: Ian BurtHolkham Hall. Picture: Ian Burt

MORE: ‘Wheel chair users were piggy backed to their cars’ - More criticism over Tom Jones concert

There has also been criticism over a lack of disabled access at the concert and reports of wheelchair users being piggbacked across the estate to the car park.

In a new statement, released on Friday night, the Holkham Estate said: “Holkham is determined to ensure all concert-goers who have raised legitimate concerns about the Tom Jones concert receive a meaningful response from the accountable bodies including the estate.

“We are therefore coordinating a consistent response from Holkham who provided the venue, as well as Live Promotions and Liz Hobbs Group who promoted and organised the event.

“Concert-goers who have not already contacted Holkham and who have a genuine grievance should email or write to us describing the nature of their complaint, providing a full name, address, booking reference numbers and contact details, by Tuesday, August 1. No more grievances will be considered after August 1.

MORE: Sir Tom Jones fans angry and frustrated after up to four hours queueing

“When we have been able to review all the issues raised in collaboration with all the responsible parties, we will contact each complainant to find a fair and appropriate remedy.

“We recognise that action after the event is rarely satisfactory and we are deeply sorry for the inconvenience and distress suffered.

“Please email concerts@holkham.co.uk or write to Holkham Estate Office, Wells-next-the-Sea NR23 1AB.”

There has been a mixed response on social media to the statement.

Becky Hurn wrote on the Holkham Estate’s Facebook page: “Rubbish I emailed on Monday morning and had nothing back yet!!!”

Some, however, defended Holkham.

More: Tom Jones showed no signs of slowing down at Norfolk gig

Sam Sandell wrote: “I have to say we had a brilliant night. Tom Jones was fantastic. No we weren’t stuck in traffic. The only fault well it isn’t really a fault, just an observation. Meal and drinks very expensive. Other than that Fantastic. More concerts there please.”

Jeffrey Lake wrote: “Well done Holkham, at least your trying to get things moving!!!! Pity the main organisers can’t man up!!!!”

Mike P. Day said: “Thank you Holkham for providing the venue for a wonderful evening. I had no issues getting in or out, others obviously did. Shame you have got the brunt on the negativity for providing a venue for a concert that was (as you eloquently mentioned in your statement) organised and promoted by two other companies. I have seen very very few negative reviews on their respective Facebook pages.”

Nicki Mclean responded by saying: “You obviously didn’t queue for over three hours to get in.”

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