Search

Holkham Estate praised for their handling of complaints following Tom Jones concert

PUBLISHED: 08:22 16 August 2017 | UPDATED: 12:39 16 August 2017

Holkham estate has sent out letters to apologise for issues during a Tom Jones concert. Picture: Holkham Hall

Holkham estate has sent out letters to apologise for issues during a Tom Jones concert. Picture: Holkham Hall

Holkham Hall

The Holkham Estate has been praised by customers for the way it has handled complaints following disruptions at a Tom Jones concert at the end of July.

The estate has begun sending out letters of apology to customers who contacted them after they issued a public statement and before the deadline of August 1.

In a recent post on Facebook Holkham said it has kept in touch with customers and has reviewed every case individually in consultation with the event organisers.

Some concert-goers have also reported receiving compensation in the form of vouchers, future concert tickets or refunds.

MORE: Holkham Estate issues fresh apology to Tom Jones fans and vows to find a ‘fair and appropriate remedy

The Tom Jones concert took place on July 23 and was met with widespread criticism, with many guests blaming poor organisation.

Some people travelling to the venue by car faced hours of delays and claimed it was caused by poor traffic marshalling and a lack of appropriate signage.

Jo Sharman from Upwell was caught up in heavy traffic when she was leaving the venue and was also frustrated by the high cost of food and drink but she said Holkham has since gone to great lengths to address her complaints.

MORE: Holkham Estate responds to criticism over disabled access at Tom Jones concert

“They kept me informed throughout my complaint via email,” she said. “They offered two options either platinum tickets to the forthcoming UB40 concert and £10 per person to spend on refreshments once there or full face value of tickets refunded - which is the option I decided upon.

“I felt as it wasn’t Holkham that actually arranged the event they did all they could to rectify problems.”

Another guest who did not wish to be named said they felt Holkham had done all they could to make amends.

MORE: Reader Letter: Tom Jones’ concert at Holkham Hall was one of the worst events I have ever been to

Holkham has also confirmed that at future concerts picnics will be allowed and there will be improved lighting and disability access.

However, both of the concert-goers said Holkham had gone out of their way on behalf of organisers Live Promotions and said they would liked to have also seen a response from them as well.

Colin Ward, managing director of Live Promotions, said that the complaints procedure had been arranged between the two promoters and the venue. He added: “There were several external traffic factors involved clearly beyond the promoters control that unfortunately created hold ups on the day.”

Other news

Pubs and venues in Norfolk erupted in cheers as England secured their place in the final 16 following a 6-1 World Cup win over Panama.

Yesterday, 11:45

With England playing Panama this afternoon, footie fans across the county have been turning out in the sunshine for the game.

Saturday, June 23, 2018

Hundreds of East Anglia’s children have booted up and headed to Norfolk for one of the county’s largest youth football tournaments.

Saturday, June 23, 2018

Norfolk residents may spot some familiar sites in the newly released trailer for the BBC’s latest thriller.

Most Read

Thursday, February 1, 2018

News that Lionel Richie will be performing in Norfolk has left hundreds of residents eager to get their hands on tickets but others have been left feeling apprehensive due to memories of last summer’s chaotic Tom Jones concert.

Read more

Pubs and venues in Norfolk erupted in cheers as England secured their place in the final 16 following a 6-1 World Cup win over Panama.

Read more
United Kingdom
Saturday, June 23, 2018

Norfolk is gearing up to welcome the King of Pop, Lionel Richie, to Holkham Hall this weekend.

Read more
United Kingdom
Saturday, June 23, 2018

Hundreds of East Anglia’s children have booted up and headed to Norfolk for one of the county’s largest youth football tournaments.

Read more
Saturday, June 23, 2018

Here is a collection of some of your finest photographs from some of Norfolk’s best-loved towns and villages.

Read more
Fakenham

Local Weather

Sunny

Sunny

max temp: 18°C

min temp: 15°C

Show Job Lists

Digital Edition

Image
Read the Fakenham and Wells Times e-edition today
E-edition

Newsletter Sign Up

Fakenham and Wells Times weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy