Search

Nearly 450 allegations of care abuse made to county council in last three years

PUBLISHED: 18:42 28 February 2017 | UPDATED: 18:42 28 February 2017

Hundreds of complaints of care abuse have been made to Norfolk County Council in the last three years. PICTURE POSED BY MODEL. Pic: Dominic Lipinski/PA Wire

Hundreds of complaints of care abuse have been made to Norfolk County Council in the last three years. PICTURE POSED BY MODEL. Pic: Dominic Lipinski/PA Wire

Norfolk County Council says it has strong procedures in place for investigating allegations of care abuse in people’s homes after figures revealed more than 400 such complaints were registered in the last three years.

Figures obtained by the BBC using the Freedom of Information Act revealed 440 complaints against have been made to Norfolk County Council between 2013-16.

The council said it had well-established and strong procedures for examining allegations by individuals or carers.

The majority of the complaints related to neglect, physical abuse, or financial wrong-doing by staff at care providers.

But 14 of the complaints related to sexual abuse.

In total more complaints were upheld than dismissed, the figures show.

Complaints were made against carers looking after people aged up to the age of 99.

A spokesman for Norfolk County Council said: “Every allegation of abuse involving vulnerable people is a cause for concern for the council and our partners in this area.

“We have well-established and strong procedures for investigating all matters which are raised by individuals or carers.

“To really tackle adult abuse in Norfolk, we need everyone to see safeguarding people in their community as a collective responsibility and be vigilant.

“Most often the abuse is carried out by someone known to the person who is being harmed and it can come in many forms.

“If you are suspicious or concerned about the safety of a friend, relative or neighbour, ring Norfolk County Council’s adult social services department on 0344 800 8020.

“Calls can be made anonymously, but please give us as much information as possible.”

Nationally more than 23,000 allegations of abuse were made in the last three years.

The United Kingdom Homecare Association, which represents 2,000 care companies, described the findings as “horrifying” and blamed cuts to local government budgets.

The Department of Health said it had given councils up to £7.6bn of funding.

A spokesman said: “This government has introduced tougher inspections of care services.”

For more information about safeguarding visit www.norfolk.gov.uk/speakup

Other news

About 6,000 people have signed an online petition pleading for a well-used coastal bus service to be saved.

14:01

Platinum-selling singer-songwriter James Arthur could play a second gig in Norfolk as tickets for a performance this summer have nearly sold out.

13:35

Inspiring young people from across the county will be recognised at the inaugural Norfolk Youth Awards at OPEN in Norwich on Wednesday evening. Here is a run down of the shortlisted nominees.

The problem of homelessness across North Norfolk and Broadland is to be tackled with £300,000 over the next three years.

Most Read

Tue, 11:09

The Fakenham community has come together to help restore a pre-school hit by an arson attack early this year.

Read more

About 6,000 people have signed an online petition pleading for a well-used coastal bus service to be saved.

Read more
Marie Strong
Thu, 14:08

Plans for an equestrian business in north norfolk were refused despite the applicant claiming it would create two jobs and boost the economy.

Read more
North Norfolk

Here is a collection of some of your finest photographs from some of Norfolk’s best-loved towns and villages.

Read more
Fakenham
10:22

People carrying out home improvements will soon have to pay to leave DIY waste at recycling centres in Norfolk.

Read more
Norfolk County Council

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 4°C

min temp: -2°C

Show Job Lists

Digital Edition

Image
Read the Fakenham and Wells Times e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter