Region’s A&E departments beat national average in patient survey

PUBLISHED: 11:30 05 July 2017 | UPDATED: 14:59 05 July 2017

The James Paget University Hospital at Gorleston. Picture: James Bass.

The James Paget University Hospital at Gorleston. Picture: James Bass.

Archant Norfolk Photographic © 2011

All of the region’s accident and emergency departments have beat the national average in the level of satisfaction from inpatients.

The data, collected by the Care Quality Commission (CQC) as part of their annual adult inpatient survey, showed the on average, nationally, patients scored A&E departments 8.35/10.

But in our region the Norfolk and Norwich University Hospital (NNUH), James Paget University Hospital (JPUH) in Gorleston and the Queen Elizabeth Hospital (QEH), in King’s Lynn were all scored above this.

It was just one of 10 sections looked at in the survey, which included a total of 76 questions ranging from those on medication, to level of care, to hospital food.

To see the results for each section, scroll through the charts above.

The CQC’s State of care in NHS acute hospitals: 2014 to 2016 report found that hospitals faced an unprecedented demand for urgent and emergency services in the winter of 2016/17, with a third of trusts issuing alerts in December 2016 warning that they needed urgent action to cope with the pressure of patient numbers.

Despite these challenges, the CQC found the majority of hospitals are providing good care and looking after patients well.

Associate director of patient experience Claire Roberts at QEH said: “We have worked hard to create a good experience for our patients and we are pleased to see this has been reflected in the results of the latest Inpatient Survey.

“We were pleased with the areas where we received very positive feedback on the experience patients have had and we intend to look at addressing the areas where there are opportunities for improvement.”

Director of nursing at NNUH Emma McKay said: “Our staff work extremely hard to deliver the best possible patient care.

“We are always grateful to receive feedback from our patients which highlight any opportunities to further improve our care and to deliver the highest standards for our patients.

“We will continue to work hard to ensure standards of our delivery of care to the people of Norfolk are among the very highest in the country.”

Deputy chief executive of JPUH Anna Hills said: “The national adult inpatient survey is seen as a useful benchmark, allowing trusts to see where performance has improved or areas where focus is needed for improvement.

“The results of this latest survey show that our hospital continues to perform strongly when patients are asked whether they feel well looked after by staff and how they rate their experience. We have a strong track record in these two important areas, which is underlined by the Care Quality Commission’s ‘Good’ rating for the quality of services provided by our hospital.”

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