Search

Region’s A&E departments beat national average in patient survey

PUBLISHED: 11:30 05 July 2017 | UPDATED: 14:59 05 July 2017

The James Paget University Hospital at Gorleston. Picture: James Bass.

The James Paget University Hospital at Gorleston. Picture: James Bass.

Archant Norfolk Photographic © 2011

All of the region’s accident and emergency departments have beat the national average in the level of satisfaction from inpatients.

The data, collected by the Care Quality Commission (CQC) as part of their annual adult inpatient survey, showed the on average, nationally, patients scored A&E departments 8.35/10.

But in our region the Norfolk and Norwich University Hospital (NNUH), James Paget University Hospital (JPUH) in Gorleston and the Queen Elizabeth Hospital (QEH), in King’s Lynn were all scored above this.

It was just one of 10 sections looked at in the survey, which included a total of 76 questions ranging from those on medication, to level of care, to hospital food.

To see the results for each section, scroll through the charts above.

The CQC’s State of care in NHS acute hospitals: 2014 to 2016 report found that hospitals faced an unprecedented demand for urgent and emergency services in the winter of 2016/17, with a third of trusts issuing alerts in December 2016 warning that they needed urgent action to cope with the pressure of patient numbers.

Despite these challenges, the CQC found the majority of hospitals are providing good care and looking after patients well.

Associate director of patient experience Claire Roberts at QEH said: “We have worked hard to create a good experience for our patients and we are pleased to see this has been reflected in the results of the latest Inpatient Survey.

“We were pleased with the areas where we received very positive feedback on the experience patients have had and we intend to look at addressing the areas where there are opportunities for improvement.”

Director of nursing at NNUH Emma McKay said: “Our staff work extremely hard to deliver the best possible patient care.

“We are always grateful to receive feedback from our patients which highlight any opportunities to further improve our care and to deliver the highest standards for our patients.

“We will continue to work hard to ensure standards of our delivery of care to the people of Norfolk are among the very highest in the country.”

Deputy chief executive of JPUH Anna Hills said: “The national adult inpatient survey is seen as a useful benchmark, allowing trusts to see where performance has improved or areas where focus is needed for improvement.

“The results of this latest survey show that our hospital continues to perform strongly when patients are asked whether they feel well looked after by staff and how they rate their experience. We have a strong track record in these two important areas, which is underlined by the Care Quality Commission’s ‘Good’ rating for the quality of services provided by our hospital.”

Other news

Yesterday, 17:54

Norfolk mother Kyra Welch writes about her experiences with her terminally ill four-year-old son Kaiden Griffin. Kaiden, who grew up in North Creake, near Fakenham, and now lives in Holt, has a Congenital Heart Defect...

Yesterday, 17:40

A student from Norfolk had more than seven strokes after a night out and has now taken to YouTube to share her emotional story.

Yesterday, 15:01

See inside one of the most expensive homes for sale in Norfolk. Property editor Caroline Culot reports on Field House in Brancaster, for sale for £2.4 million with Bedfords.

Yesterday, 16:57

A scheme to re-classify stretches of water in Norfolk has been labelled “a buck-passing exercise”, as councillors shot the proposals down.

Most Read

Yesterday, 17:40

A student from Norfolk had more than seven strokes after a night out and has now taken to YouTube to share her emotional story.

Read more
Twitter
Yesterday, 06:01

A rare silver butter dish and spoon set from Norfolk has fetched a surprising amount at a fine art sale after it went under the hammer at auction.

Read more
Donna-Louise Bishop
Yesterday, 15:01

See inside one of the most expensive homes for sale in Norfolk. Property editor Caroline Culot reports on Field House in Brancaster, for sale for £2.4 million with Bedfords.

Read more
Sunday, May 20, 2018

A team of hairdressers from Fakenham have rallied together to help raise vital cash for the Stroke Association.

Read more
Queen Elizabeth Hospital
Sunday, May 20, 2018

A number of traffic accidents have taken place across north Norfolk this weekend.

Read more
Norfolk Fire and Rescue Service

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 14°C

min temp: 11°C

Show Job Lists

Digital Edition

Image
Read the Fakenham and Wells Times e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter