Rise in number of complaints recorded by Norfolk Constabulary

PUBLISHED: 07:03 18 September 2018 | UPDATED: 07:03 18 September 2018

File photo of Norfolk Police. Picture: Archant

File photo of Norfolk Police. Picture: Archant

The number of complaints recorded by Norfolk Constabulary has increased by 11 per cent, according to new statistics.

The national police complaints statistics for England and Wales 2017/18 show a total of 31,671 complaints were recorded by forces, a decrease of 7per cent on 2016/17’s figure although Norfolk Constabulary recorded a total of 461 complaints, an increase of 11 per cent on last year.

There was also an increase in Suffolk with the force recording a total of 337 complaints, an increase of 6per cent on the previous year.

The proportion of allegations being dealt with by the less formal local resolution process vary between 10 and 75 per cent across forces in England and Wales.

Overall, 42per cent of allegations finalised in 2017/18 were locally resolved by police and 44 per cent were locally investigated.

Norfolk Constabulary finalised 32 per cent of allegations by local resolution while in Suffolk the force finalised 39 per cent of allegations by local resolution.

On average, it took Norfolk Constabulary 160 working days to locally investigate an allegation, compared to 173 nationally.

For allegations finalised by local resolution, it took an average of 102 working days to resolve the allegation, compared to 72 days nationally.

But despite an overall fall in the number of complaints recorded by forces, the Independent Officer for Police 
Condsuct (IOPC) said the reduction masks wide discrepancies in the 
way police forces handle them.

Some forces choose to formally investigate most allegations made against them, while others use the less formal ‘local resolution’ process.

The IOPC said this pointed to an overly complex complaints system and welcomed changes coming into effect next year, including improving how allegations are defined, to simplify complaints handling.

Sarah Green, regional director, said:“The handling of complaints varies greatly between forces and we hope that expected changes to the system next year will bring greater consistency.

“We will also be providing updated guidance to assist forces and the public, and working with forces to ensure best practice is shared.”

Other news

Record numbers will sleep outside for a night this week at a Norwich fundraising event for preventing homelessness.

28 minutes ago

Councillors have been campaigning in Dereham against the proposed closures of children’s centres in Norfolk.

A local football club has received an overwhelming show of support from the local community after their brand new match balls worth around £200 were stolen before they had even been used.

A mother has described the terrifying moment a brick was thrown at her windscreen while she was in a car with her five-month-old baby.

Most Read

Yesterday, 17:26

One person had to be treated by emergency services after a gas leak incident in north Norfolk.

Read more

A mother has described the terrifying moment a brick was thrown at her windscreen while she was in a car with her five-month-old baby.

Read more
Norfolk Police
Yesterday, 12:37

National road cycling championships will next year be hosted in Norfolk, it has been announced.

Read more

Portraits and silhouettes of soldiers, nurses and munitions workers lined two Norfolk beaches as part of a Remembrance Day tribute by filmmaker Danny Boyle.

Read more
Remembrance Day 2018
Yesterday, 13:59

Five suspects aged as young as 10 have been arrested following criminal damage to a property’s windows, a garden fence and cars in Swaffham on Sunday November 11.

Read more
Norfolk Police

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 12°C

min temp: 7°C

Show Job Lists

Digital Edition

Read the Fakenham and Wells Times e-edition today

Newsletter Sign Up

Fakenham and Wells Times weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy