Search

UPDATE: Latest opening times of NatWest banks in Norfolk and Suffolk following accounts upheaval

PUBLISHED: 14:22 23 June 2012

NatWest logo

NatWest logo

Archant

NatWest customers face further upheaval today (Saturday) after technical hitches have left clients unable to pay bills or access their money.

Opening times of the NatWest branches in Norfolk and surrounding area for this weekend

All the below branches are open until 6pm today (Saturday) and 9am–noon tomorrow (Sunday)

Beccles: 1 Smallgate, Beccles NR34 9YY

Bury St Edmunds: 90 Guildhall Street, Bury St Edmunds IP33 1PH

Diss: 49-50 Mere Street, Diss IP22 4AJ

East Dereham: 32 Market Place, East Dereham NR19 2AR

Fakenham: Market Place & Bridge Street Corner, Fakenham NR21 9BA

Gorlston: 137 High Street, Gorleston-on-Sea NR31 6YY

Great Yarmouth: 11 Market Place, Great Yarmouth NR30 1LY

Kings Lynn: 4 Tuesday Market Place, King’s Lynn PE30 1YY

Lowestoft: 53 London Road North, Lowestoft NR32 1BJ

North Walsham: 9 St Nicholas Court, North Walsham NR28 9YY

Norwich Boundary Road: 119 Boundary Road, Norwich NR6 5JD

Norwich City Office: 45 London Street, Norwich NR2 1HX

Norwich St Stephens: 1 Surrey Street, Norwich NR1 3NW

Swaffham: Norfolk House, Market Place, Swaffham PE37 7LD

Thetford: 33 King Street, Thetford IP24 2AW

Wymondham: 5 Market Place, Wymondham NR18 0YY

The bank is opening hundreds of branches over the weekend and said it was working “round the clock” to clear a backlog of chaos.

Although it remains unclear exactly when the issues will be completely resolved more than 900 branches will be staffed until 6pm today and until noon tomorrow.

A statement on the NatWest website said: “We would like to apologise to all of our customers who have been affected by our current technical issues.

“To help our customers, we will have over 900 of our branches extend opening hours on Saturday June 23 to 6pm.

“These branches will also be open on Sunday June 24 from 9am to 12 noon.

“Staff in our branches will be ready and available to answer any customer questions and help with emergency needs.

“We appreciate that this has caused an unacceptable level of inconvenience, and we are working around the clock to fix this.”

NatWest has more than 7.5m personal banking customers but the group said it could not tell how many have been affected as it was not possible to know when they were expecting payments into their accounts.

The technical fault has disrupted payments to and from NatWest since Thursday and the issues also extend to the Royal Bank of Scotland (RBS) and Ulster Bank users.

All three banks are part of RBS Group and the problem reportedly arose after staff tried to install a software update on RBS’s payment processing system, but ended up corrupting it.

Account balances were not updated properly overnight, meaning credit and debit payments were not showing up as quickly as they should.

The group has pledged no one will be left out of pocket and anyone who incurs penalties because of the problems has been urged to contact their branch.

The Financial Ombudsman Service has said that anyone affected should keep a record of how they were financially disadvantaged.

0 comments

Other news

09:00

It was a huge weekend for Holkham Hall this weekend as it hosted the extremely popular country fair and a concert by singing legend Tom Jones.

09:06

Legendary Welsh crooner Tom Jones swapped the green, green grass of home for the green lawns of Holkham Hall for an outdoor concert.

08:44

Tom Jones fans spent hours queuing for his show at Holkham Hall after a crash at Fakenham left roads gridlocked.

08:43

Police were called to Center Parcs in Elveden and hundreds of people told to stay in their lodges after a customer “reported overhearing someone mention a suspect device”.

Most Read

08:44

Tom Jones fans spent hours queuing for his show at Holkham Hall after a crash at Fakenham left roads gridlocked.

Read more
Twitter
09:00

It was a huge weekend for Holkham Hall this weekend as it hosted the extremely popular country fair and a concert by singing legend Tom Jones.

Read more
Royal British Legion
Yesterday, 12:34

Tom Jones is getting ready to perform some of his most iconic hits at Holkham Hall this evening.

Read more
08:43

Police were called to Center Parcs in Elveden and hundreds of people told to stay in their lodges after a customer “reported overhearing someone mention a suspect device”.

Read more
Suffolk police
Monday, July 17, 2017

A resident has described the moment she heard ram raiders smash a hole in the wall of a supermarket in a small north Norfolk coastal town during the early hours of Monday morning.

Read more

Local Weather

Rain

Rain

max temp: 16°C

min temp: 13°C

Show Job Lists

Digital Edition

Image
Read the Fakenham and Wells Times e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter