Search

UPDATE: Latest opening times of NatWest banks in Norfolk and Suffolk following accounts upheaval

14:22 23 June 2012

NatWest logo

NatWest logo

Archant

NatWest customers face further upheaval today (Saturday) after technical hitches have left clients unable to pay bills or access their money.

Opening times of the NatWest branches in Norfolk and surrounding area for this weekend

All the below branches are open until 6pm today (Saturday) and 9am–noon tomorrow (Sunday)

Beccles: 1 Smallgate, Beccles NR34 9YY

Bury St Edmunds: 90 Guildhall Street, Bury St Edmunds IP33 1PH

Diss: 49-50 Mere Street, Diss IP22 4AJ

East Dereham: 32 Market Place, East Dereham NR19 2AR

Fakenham: Market Place & Bridge Street Corner, Fakenham NR21 9BA

Gorlston: 137 High Street, Gorleston-on-Sea NR31 6YY

Great Yarmouth: 11 Market Place, Great Yarmouth NR30 1LY

Kings Lynn: 4 Tuesday Market Place, King’s Lynn PE30 1YY

Lowestoft: 53 London Road North, Lowestoft NR32 1BJ

North Walsham: 9 St Nicholas Court, North Walsham NR28 9YY

Norwich Boundary Road: 119 Boundary Road, Norwich NR6 5JD

Norwich City Office: 45 London Street, Norwich NR2 1HX

Norwich St Stephens: 1 Surrey Street, Norwich NR1 3NW

Swaffham: Norfolk House, Market Place, Swaffham PE37 7LD

Thetford: 33 King Street, Thetford IP24 2AW

Wymondham: 5 Market Place, Wymondham NR18 0YY

The bank is opening hundreds of branches over the weekend and said it was working “round the clock” to clear a backlog of chaos.

Although it remains unclear exactly when the issues will be completely resolved more than 900 branches will be staffed until 6pm today and until noon tomorrow.

A statement on the NatWest website said: “We would like to apologise to all of our customers who have been affected by our current technical issues.

“To help our customers, we will have over 900 of our branches extend opening hours on Saturday June 23 to 6pm.

“These branches will also be open on Sunday June 24 from 9am to 12 noon.

“Staff in our branches will be ready and available to answer any customer questions and help with emergency needs.

“We appreciate that this has caused an unacceptable level of inconvenience, and we are working around the clock to fix this.”

NatWest has more than 7.5m personal banking customers but the group said it could not tell how many have been affected as it was not possible to know when they were expecting payments into their accounts.

The technical fault has disrupted payments to and from NatWest since Thursday and the issues also extend to the Royal Bank of Scotland (RBS) and Ulster Bank users.

All three banks are part of RBS Group and the problem reportedly arose after staff tried to install a software update on RBS’s payment processing system, but ended up corrupting it.

Account balances were not updated properly overnight, meaning credit and debit payments were not showing up as quickly as they should.

The group has pledged no one will be left out of pocket and anyone who incurs penalties because of the problems has been urged to contact their branch.

The Financial Ombudsman Service has said that anyone affected should keep a record of how they were financially disadvantaged.

0 comments

Other news

Friday, August 28, 2015
File Photo of rapid response vehicle . Photo: Steve Adams

A woman was taken to hospital this morning after a Mitsubishi overturned near Melton Constable.

Friday, August 28, 2015
Tour of Britain preview at Fakenham Racecourse. Pictured are (from left) David Hunter, Becky Palmer, Karl Read and Duncan Ellis. Picture: Ian Burt

Excitement ahead of the Tour of Britain is building in Fakenham ahead of the seventh stage of this year’s professional road race.

Thursday, August 27, 2015
Traffic negotiates a flood at Meadow Way, Hellesdon, after heavy rain on Wednesday. Picture: DENISE BRADLEY

Our region is expected to be lashed with heavy rain over the Bank Holiday weekend, with the potential for flooding.

Thursday, August 27, 2015
A Shannon Class lifeboat.

Great-grandmother Jill Scillitoe presented a cheque for over £5,500 to the crew of Wells lifeboat, which will go towards the new Shannon Lifeboat Appeal.

Most Read

Sunday, August 23, 2015
Wells beach. Picture: Ian Burt

The coastguard was busy in north Norfolk today as eight people and a dog needed assistance.

Read more
Wednesday, August 12, 2015

Police are appealing for information after the attack on Saturday afternoon.

Read more
Fakenham police
Wednesday, August 12, 2015

Police are appealing for anyone who saw the incident, which happened at the weekend, to come forward.

Read more
Fakenham police
Saturday, May 25, 2013
A cow.

Firefighters have rescued a cow that got stuck in a dyke.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 9°C

Digital Edition

Image
Read the Fakenham and Wells Times e-edition today E-edition