Fakenham mayor calls current postal service a 'farcical situation'
- Credit: Gilly Foortse
The mayor of Fakenham has labelled the service being provided to them by the Post Office as a ‘farcical situation’.
Gilly Foortse is unhappy with the lack of action in providing a more permanent solution to the town’s service after its post office closed back in 2020.
Her frustration with the service came to a head after seeing the post office understaffed, leading to long queues for residents. When she finally reached the desk her request was denied as the post office in the town did not have the necessary customs documents for sending her parcel.
The Post Office has said it continues to engage with potential retailers who could host a branch.
Mrs Foortse was not only left frustrated by the documents, but with the lack of staff being employed, which in turn has led to long queues forming outside the ‘pop-up’ office in Miller’s Walk.
“I queued for 15 minutes along with 11 other people in order to post a large package to the Netherlands,” she said.
“The sole postmistress was working flat out. This, I am afraid, is the service the Post Office offers the citizens of a town of 8,000.
- 1 Two rescued from sinking fishing boat
- 2 Headteacher says 'good' Ofsted rating a testament to hard work
- 3 MAPPED: Where thousands of homes could be built in north Norfolk
- 4 School heads reveal feeling of 'positivity' at start of term
- 5 The day Linda McCartney flew into Fakenham
- 6 Norfolk village named among poshest places to live in the UK
- 7 Aldi chocolate and yoghurts containing metal among recent recalled products
- 8 Brass band's search for new members as older players put off by Covid
- 9 Meet the couple who won holidays by the sea for a year
- 10 Boris Johnson expected to announce easing of Covid-19 Plan B restrictions
“The ‘business model’ of the Post Office is to locate its services in a convenience store. In a town that has four major supermarkets, it is impossible for a small convenience store to survive. Hence the reason that small villages provide a service unavailable to us here in Fakenham – a farcical situation.
“It appears that in our case the Post Office is struggling to recruit a second person to manage the Fakenham site, leaving one lady to cope on her own.”
Her comments come after Fakenham resident, Marie Challis, voiced her concern over the service.
A Post Office spokesperson said: “We’re currently offering services from a ‘Pop-up’ counter in Fakenham which allows customers to continue to do their everyday banking and send letters, cards and parcels to family and friends.
“We know how much the local community would like to see a Post Office return and we continue to engage with potential retailers who could host a branch.”