A Norfolk MP has written to a housing association in a bid to address "growing concerns" over the maintenance of its properties and quality of its customer service.
Duncan Baker, member for North Norfolk, sent an open letter to Victory Homes regarding the "increasingly strong sentiment" being shared by people in Wells.
He raised issues such as the disposal of Victory’s properties to third parties, a lack of affordable social housing in Wells and the growing problem of mould.
Adrian Barber, managing director of Flagship Group, which runs Victory Homes, said "tough decisions" sometimes had to be made about its properties, adding that tackling mould was a priority.
Writing to Mr Barber, the Conservative MP said: "Having had numerous conversations with people who live in and around Wells, and to see the strength of feeling shared across the town, this issue has become one in need of attention."
Speaking after publication of his letter, Mr Baker added: "It is important local people are offered affordable, local and safe housing.
“I'm looking forward to meeting with Victory Homes to find out more about this situation and discuss potential resolutions.
"I want to explore how local people can be given preference to buy ex-Victory stock and that disposal proceeds are being reinvested in social housing in Wells."
Dozens of people in Norfolk have reported issues relating to mould in their homes in recent months.
One was Lee Tuddenham, who spoke about mould in his parents' home at a retirement complex in Fakenham, which was managed by Victory.
But Mr Barber responded: "Due to the cost-of-living crisis and the drop in temperature leading into the winter months, it is crucial to ensure our homes are maintained to the standard we want for our tenants.
"We know damp and mould can be distressing and we’re doing all we can to tackle it".
He added: "We want our homes to be efficient and fit for purpose. To do this, we must make tough decisions about the properties we own.
“Selling older homes allows us to reinvest in new, efficient homes.
“Where we do opt to sell, our preference is to offer the opportunity to like-minded organisations. When we sell on the open market, we try to prioritise first-time buyers".
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