The biggest social housing landlord in North Norfolk met or beat 14 of its 18 targets, an annual review has revealed.Victory Housing Trust owns and manages more than 4,700 properties, for 10,000-plus residents across the district.
The biggest social housing landlord in North Norfolk met or beat 14 of its 18 targets, an annual review has revealed.
Victory Housing Trust owns and manages more than 4,700 properties, for 10,000-plus residents across the district.
The review looked at its performance in eight key areas. The two areas where it fell down were on letting processes and response to anti-social behaviour.
Chief executive John Archibald commented, “We will not be totally satisfied until we are exceeding all of our targets.
“We are particularly pleased about the very high levels of resident satisfaction, and we compare very well on this score with other social housing providers both regionally and nationally.”
There had been “significant change” in the letting process.
“Working closely with North Norfolk District Council, Victory has supported the introduction in September 2009 of a choice based lettings scheme - 'Your choice, Your Home'. We are confident this new process will improve satisfaction with the lettings process,” he added.
And while residents were satisfied with the final outcome of actions against anti-social behaviour, the trust recognised the handling of reports could be improved.
“We have already taken action in this area. In the first three months of 2009, Victory completed a major review of our Anti Social Behaviour service, identifying 19 separate improvement actions, all of which will be implemented by December 2009,” said Mr Archibald.
“We hope that our rapid response to these two concerns will translate to a even higher level of satisfaction in next year's review.”
The review also showed:
14,672 repairs were made during the year
�8m was spent on improving and upgrading homes - �2 million more than was originally forecast
a further �8.9m was being spent on improvements in 2009/10
146 new homes were built in the three years to March 2009
90pc of Victory residents were satisfied with their neighbourhood as a place to live - above the national figure of 77pc
the Trust invested �125,000 in improving the accessibility of its sheltered housing schemes
Victory achieved 100pc satisfaction with its specialist benefit and debt management advice service - which helped residents claim more than �46,000 in backdated housing benefit, lump sums, and benefits
More details are available at www.victoryhousing.co.uk
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