‘Faulty’ resin-paving installed at home - Norfolk woman claims

Ann Small is disgusted by the work carried out by Resin-Pave. Pictures: David Bale (Image: Archant)

Following the death of her husband, Ann Small sold her car and caravan to pay for the work, which cost £7500.

She had the works completed by New Look, which has changed its name to Resin-Pave, two and a half years ago.

She was told New Look was a certified installer of resin-paving, and was given a 10-year warranty.

But she says the work was substantially faulty and, despite her complaints, no one from the firm has visited her to check the work.

Ann Small, holding a 10-year warranty, is disgusted by the work carried out by Resin-Pave. Pictures: David Bale (Image: Archant)

Mrs Small, of Waveney Close, Wells, said: “Weeds are constantly growing through the surface of my drive as well as moss and black algae, which I was assured and it was made clear in advertisements from the company – would not happen.

“The surface is also discoloured in part and you can see paving slabs underneath it on the paths. I’ve been left with a mess.”

Two months after work to Mrs Small’s drive was completed New Look changed its name to Resin Pave, but the new company has the same director.

North Norfolk MP Norman Lamb said: “I have has been in contact with my constituent Ann Small for a long time now – and this ongoing saga has taken a heavy toll on her.

North Norfolk Liberal Democrat MP Norman Lamb. Photo: UK Parliament (Image: UK Parliament)

“I am acutely aware that my constituent lives on her own and has lost her husband recently, this is all incredibly stressful and distressing for her.

“I am calling on the company that installed her drive to adhere to the guarantee that was made when they were contracted to do the works and ensure that Mrs Small’s drive is fit for purpose, as it should be.

“I am hopeful that this matter can be brought to an end very quickly, in order for my constituent to be able to get on.”

No one from Resin-Pave has contacted the EDP to provide a comment, despite repeated calls to its offices in Cambridge and Norwich and to its freephone number.